Middle
Full time
Negotiable
Remote, Georgia, Ukraine
For which tasks (responsibilities)?
Work schedule: 2/2 night shifts, 10 hours + 1 hour break.
Shift start: 19:00–20:00 GMT+3, shift end: 06:00–07:00.
Handle written player inquiries across support platforms.
Collect and analyze in game issues and bugs.
Review player feedback and app ratings, and provide detailed reports to the development team.
Maintain and update the FAQ database, create and translate game guides and automated responses.
What kind of professional are we looking for?
English level C1 or higher (we need you to think in English, not translate).
Strong written communication skills in both English and Russian.
Knowledge of a second foreign language is a plus.
Good technical awareness.
Basic understanding of the gaming market and strong motivation to learn more.
Ability to search, analyze, and process data.
Comfortable working with large volumes of information.
Passion for games and people.
Polite, responsive, and patient. A lot of patience.
Fast learner with strong adaptability.
We are open to candidates without experience in game development. What matters most is persistence, willingness to work with games and people, and a strong learning mindset.
Why do we enjoy working here?
Strong working conditions in our offices (modern equipment, company paid lunches, unlimited snack bar), with the option to work remotely or from a coworking space.
Full social package + 4 extra days off without supporting documentation.
Sports activity support.
Access to professional literature.
Bonuses for holidays and important life events.
VIZOR APPS LIMITED
Company type: Product
Employees: 501-1000
Platforms: PC, Mobile, Browser, Social, iOS, Android, Console
Genres: Adventure, Casual, Fighting
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